FREQUENTLY ASKED QUESTIONS
What is the lead time for a bespoke piece?
The bespoke design process noramlly takes around 6-8 weeks from the design being proceeded.
Do you do repairs?
Jane is able to undertake some repairs such as chain repairs, ring sizing, replacement findings and cleaning/polishing. If you have an item of jewellery that needs some attention please do get in touch via the contact page and Jane will be happy to have a look at it for you.
Do you remodel heirloom jewellery?
Yes, Jane is happy to redesign and create a new piece of jewellery from your old jewellery, in some cases new metal or gemstones may need to be added.
Which metal should I choose for my wedding ring?
In most cases your wedding and engagement ring should be the same alloy to avoid the metal wearing away. If you are confused about which would be best for you please do get in touch and Jane will happily steer you in the right direction.
How do I know what metal I have received?
All Jane Harrison Jewellery is hallmarked accordingly at Edinburgh Assay Office.
Do you do engraving?
Jane is happy to provide engraving for bespoke or collection pieces but can not engrave your own jewellery.
Will the finish on the jewellery last?
Over time your jewellery will change dependant on wear, your polished ring may dull and a matt finish may become more polished. These finishes can be re-applied- if you like a piece refinished please do get in touch.
Why is my white gold ring going yellow?
Most high street jewellers rhodium plate white gold giving it the bright white finish, naturally white gold does have a warmer yellow tone and when the rhodium plating wears the true colour of the white gold is exposed. It is recommended that you should have your rings re-rhodiummed every 6-12 months dependant on wear. Jane will always give you the option of rhodium plating when creating a bespok design.